How to Cancel Adobe Subscription
Adobe is a powerful software suite that facilitates the creation and management of digital content. Despite its many features, Adobe is also one of the more expensive solutions available, and there might come a time when you need to cancel the subscription.
Discover how to go through the cancellation process quickly and minimise stress with our guide. Let’s get straight to it.
Getting to grips with Adobe’s subscription model
Before revealing the cancellation process, we need to explore available subscription models. Adobe offers a variety of plans for individuals, businesses, and educational institutes. You can also choose between using specific apps or paying for access to the entire Creative Cloud suite.
Here’s each plan in a nutshell:
- Individual Plan: These are designed for personal use and offer access to individual Adobe applications or the entire Creative Cloud suite. Individuals can access the suite for €103.02 a month or save money by switching to an annual subscription.
- Business Plans: Tailored for teams and businesses, these plans provide extra features, including administrative controls, collaboration tools, and enhanced support. The general business plan costs €95.31 a month for access to Creative Cloud.
- Student and Teacher Plans: Adobe supports teachers and students by offering discounted plans. The company provides a first-year discount, reducing the plan to €19.99 monthly.
- Schools and Universities: Schools and Universities can access an Adobe account at different rates, depending on how many devices they have.
Each plan has limitations and restrictions, which can impact your ability to cancel it.
Can I cancel my Adobe subscription?
Adobe has some restrictions that might prevent you from cancelling the account. You can’t have any active payments, so ensure they’re processed before the cancellation. If there are open payments-related claims, your ability to cancel the account will be impacted.
Some customers also report issues when they try to remove their subscription and wait up to 24 hours before trying again.
Will I get a refund?
Like most apps, Adobe offers a grace period for new users. If you cancel within 14 days of your initial purchase, you’ll receive a refund, depending on your plan. Adobe might need to verify the cancellation date to calculate the refund amount.
Adobe subscription cancellation steps
If you’re ready to cancel Adobe Creative Cloud or individual apps, here’s the step-by-step process. Remember to access the website relevant to your location.
Step One: Log in to your account
Visit the Adobe website and click the Sign In button, which is usually at the top right corner of your page. Enter the Adobe ID and password, then complete the sign-in. You’ll then be able to use the Manage Account button in the profile icon section.
Once you click it, you’ll go to an account manager section and can view your subscriptions.
Step 2: View your plan details
Click on the Plans tab and look at your current plan, including whether you pay monthly or annually. Locate the subscription you need to cancel and click on Manage Plan. You’ll then be able to access a complete overview of your plan options and billing information.
Step 3: Confirm Cancellation
If you’re ready to cancel the Adobe subscription, follow the steps and tell Adobe you’re stopping it. The platform usually asks for feedback and reasons for cancelling. Answering them is optional, but it does help Adobe improve its offering.
Once you confirm your cancellation, Adobe will provide details on the remaining usage of your Creative Cloud subscription and whether you’re eligible for a refund. You’ll receive an email and won’t need to make extra payments.
What will happen after I close my Adobe Teams account?
Preparing before closing the Adobe Creative Cloud for Teams subscription is essential, as it will restrict your access to services and products. Let’s take a look at these key changes:
- Reduced Creative Cloud Storage: Subscribing to a premium plan means you access high amounts of storage. Once you cancel, this storage reduces to 2GB per user, risking data loss. Backing up your information before cancelling means your team won’t lose vital information.
- Downgrades: Your extended version history is downgraded to the standard version, which limits your ability to revert to previous files.
- Limited Lightroom Access: In most cases, users receive a one-year grace period to access original Lightroom images, but you should check the terms and conditions of your plan before cancelling.
- Restricted Software Access: Admin console privileges are reduced, impacting support and account management access. You’ll also lose access to most services and Adobe subscriptions.
When might Adobe charge a cancellation fee?
Signing up for an Adobe annual subscription means you’re saving a lot of money compared to the monthly plans. When you cancel your subscription, you’ll need to pay a fee based on the number of months left.
It’s similar to a mobile phone contract, as you’re breaching the contracted term you initially agreed to. Adobe’s subscription terms and conditions page will give you an idea of how much you might pay.
How can I prevent charges for the month’s billing period?
If you want to cancel your Adobe subscription without worrying about excess charges, stay within the terms and conditions. Using a prepaid virtual card can be beneficial for monthly subscriptions, as these cards aren’t linked to your bank account.
Instead, you load them with money and can use the card until the balance runs out. The Getsby Virtual Black Card lets you cancel the subscription without worrying about Adobe taking money from your bank account.
FAQs
What happens to my Adobe Stock credits?
If you buy and download Adobe Stock credits in advance, you’ll retain access to them. Cancelling a subscription means you’ll lose access to the unused credits, too. Planning ahead and using your available credits before the cancellation ensures you won’t lose them.
How do I cancel my free trial?
Some Adobe apps, like Photoshop, don’t require card information, but Creative Cloud trials usually do. The platform will automatically renew your subscription if you don’t cancel within the free trial.
Again, signing up with a virtual card will protect you from these charges, as Adobe cannot take money from you unless the card has funds.
What are the alternatives to a paid Creative Cloud subscription?
If you can’t afford Adobe but don’t want to lose access completely, there are other options to explore. They include:
Downgrading your Adobe account
Instead of cancelling, downgrading the plan might suit your current needs and budget. Adobe offers various plans with different levels of access and pricing. For example, if you use one app regularly, you could cancel the Creative Cloud subscription and pay for an individual app.
Explore special offers
Adobe wants to retain customers and often offers discounts and special offers to keep you around. For example, you might get a lower rate or more features with your monthly subscription. Contacting Adobe customer support is a good idea because you can assess available offers before cancelling.
Exploring educational discounts
You might be eligible for Adobe’s educational discounts if you are a student or educator. These discounts offer savings on Adobe’s suite of tools, making it more affordable to continue your subscription. Verify your eligibility and consider switching to an educational plan if it meets your needs.
Use free or low-cost alternatives
Adobe is a powerful suite of digital creative tools, but the paid subscription can be costly. If you want to explore alternatives, it’s essential to remember that most tools won’t compare to Adobe’s functionality—but the following solutions can be ideal for basic tasks:
- GIMP: An open-source image editor that can serve as an alternative to Adobe Photoshop.
- Inkscape: A free vector graphics editor similar to Adobe Illustrator.
- DaVinci Resolve: A professional video editing software available in a free version, which can be an alternative to Adobe Premiere Pro.
Order your Virtual Cards online
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