How to Cancel HelloFresh
HelloFresh is one of the most popular meal subscription services, allowing customers to create delicious dishes without filling up their shopping baskets. If you want to try a new meal delivery service, save money, or take a break from cooking, you’ll need to cancel the subscription.
Luckily, HelloFresh has a relatively simple cancellation process, making it easier for you to prevent overspending. Let’s get straight to the point and explore how to cancel your HelloFresh subscription.
Cancelling through the HelloFresh app
HelloFresh is available for iOS and Android users, making it easy to cancel while you’re on the move. Here’s how to stop your subscription:
- Open up the app and sign in if needed.
- Head to the account settings section to view available options.
- Depending on your app version, you’ll see “subscription details” or “plan settings” in the account settings section. Both options are usually at the bottom of your screen.
- Once you tap the button, HelloFresh will take you through the process. The app asks users why they want to cancel and might offer incentives if they continue the subscription.
- When you’ve successfully cancelled, you’ll receive a confirmation email.
Cancelling through the HelloFresh website
Prefer going through your laptop? Cancelling through the website is also a stress-free process. Here’s how to do it:
- Go to the relevant Hello Fresh website. The company has international operations and websites for customers in the UK, Netherlands, Germany and Ireland.
- Sign into your customer account page and head to the settings section.
- View your subscriptions and select which one you’d like to cancel.
- Press the cancel my subscription button and follow the steps. Again, HelloFresh will ask for feedback and send you some offers for delicious home-cooked meals. Follow the steps and confirm you’d like to cancel.
- You’ll receive an email confirming that you’re no longer a customer.
FAQs
Are there alternatives to cancelling HelloFresh?
If you’re unsure about cancelling altogether, HelloFresh offers some alternatives that might be better. They include:
- Skipping Deliveries: If you’re going away or need a break, you can skip deliveries and customise the next scheduled delivery for a date that suits your needs. The delivery section in your account settings offers numerous schedules.
- Change Plans: If you want to change your HelloFresh subscription to a different meal plan, the company will let you switch instead of cancelling and subscribing again. This is beneficial for people switching to plant-based diets.
- Save Money: The more meals a week you choose, the higher your subscription will cost. Switching to a smaller plan saves money and means you don’t miss out.
- Pausing the Subscription: If people don’t want to cancel HelloFresh subscriptions, they can pause their account and reactivate it.
Does HelloFresh have limitations on when I can cancel?
If you want to cancel HelloFresh, you’ll need to make sure it’s five days before your next scheduled delivery and no later than 11:59 PM. Failing to meet the cut-off date means that. While you’ll still be, the company will charge you for the last meal kit and send it.
How can I manage subscriptions without worrying about them?
The ability to make delicious home-cooked dinners without even going shopping makes HelloFresh and other meal subscription kits so popular. Unfortunately, getting lost in your subscriptions and forgetting about them is easy.
Understanding how to manage them and taking steps to prevent excess spending means you won’t get into debt. Here are some great ways to manage subscriptions:
- Check Statements: Review your debit and credit card statements each month and look for recurring charges.
- Spend Your Way: Instead of linking HelloFresh to your bank or credit account, use a prepaid virtual card to control your spending. These cards only work if you load them with funds, so there’s no risk of going into your overdraft.
- Use Reminders: Many people with a HelloFresh subscription often deal with unwanted meal kits because they forgot to cancel them. If you decide to skip weeks, set a reminder before the five-day cut-off point to cancel it in time.
What should I consider before cancelling?
Before heading to the plan settings page and cancelling your subscription, check your HelloFresh account to see if you have any account credits or gift cards. The USA website states that gift cards aren’t refundable, and you can’t exchange them for cash.
I can't cancel my account. What should I do?
Most customers find that they can cancel HelloFresh with no issues, but problems can occur in the system. It’s best to contact the HelloFresh customer service team, which is available to answer any questions. You’ll speak to a virtual assistant, and a team member will help you cancel the account.
How do I rejoin HelloFresh?
If you paused or cancelled your HelloFresh subscriptions and want to subscribe to the service again, you can reactivate them. All you need to do is log in to your old account or create a new one and follow the sign-up steps.
Returning customers might also receive access to new offers and discounts as a reward for signing up again with HelloFresh.
Will I get a refund after cancelling?
In most cases, you won’t receive a refund. The only way to get your money back is to cancel after signing up. For example, you can cancel before the cut-off date if you don’t like the menu or prefer another meal subscription service and haven’t received your first delivery.
If you cancel your account, you’ll receive an email message confirming that there’s no charge. Refunds can take a few days, but if you don’t receive anything, it’s best to contact the customer service department.
Ready to cancel your HelloFresh subscription?
With its easy-to-follow recipes, healthy ingredients, and fast delivery service, HelloFresh will continue to lead the meal subscription kit industry.
Whether you’re switching services and want to try new delicious recipes or can’t afford your subscription, the company has measures to ensure a speedy process.
If you want to save money and prevent overspending, the Getsby Virtual Black Card is an excellent solution. Preload it with funds to enjoy secure spending, high security, and great spend limits.
Once the card balance depletes, it won’t accept any transactions, giving you a safe way to monitor your spending. Please feel free to apply for a Getsby card today or contact us if you have any questions.
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