I want to close my account. How can I do this?

Obviously, we are sad to hear that you want to close your account with us. However, it’s quite easy to do so.  Simply go to “My details” in your account and select “Delete my account”. Enter your password and press “Delete my profile” to close your Getsby.com account permanently.

How can I delete my Virtual Cards and associated account?

Go to your registered card account and follow the next steps.

To start with, you should transfer all funds on your card to your bank account. This can be done via the “Offload funds” tab. Simply enter your IBAN and BIC/SWIFT, and the funds will be back in your bank account within 2 business days.

To delete your card account and have all your personal details and documents remove, simply go to your profile and select “Delete my profile”.

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